Hopefully everything will go perfectly with your order and you won't need to seek out customer services as we aim for perfection, however we appreciate that occasionally things don't work out as they should and as such we have posted the following useful notes to help you on your way
Delivery Lead Times:
Orders placed Monday Friday before midday are normally processed and dispatched that day, if you are cutting it fine or an order is super urgent the best thing to do is to drop us an email asap with your order number and we will do everything we can for you.
Damages On Delivery
Where an item arrives and the packaging is dirty or damaged looking in any way please make sure you sign for the item as damaged, or better still refuse delivery, this means we can make a claim against the delivery company as all products we sell are 100% brand new unopened in original boxes. If unfortunately something slips through the net at either end and you end up a less than perfect item please get in touch, ideally with as many of the following as possible:
- Order Number
- Item Name
- Date Of Delivery
- What Is Damaged / Missing
- Manufacturers Parts Numbers (if on assembly instructions)
- Best of all photos - a picture tells a thousand words
We will always strive to resolve any product issue fully as customer satisfaction is our number one goal - the best way for us to resolve any issue is to drop us an email with as much detail and/or pictures as you can - we check and reply to emails near enough 24 hours a day between us here at Maximilano furtniture and the average response time during the day is around 50 minutes, although this is obviously slower at evenings and weekends where we average about a two hour response time.
Continuously Learning & Evolving
Well we certainly try to be, we monitor every aspect of the business to see where we can improve, be it delivery companies and how many late deliveries they make, products with high defect rates, or anything in between, if you feel there is an aspect we could improve on please get in touch and lets turn any bad news there is into good news for the next customer, even if it is just that you have found an annoying spelling mistake on the site.